Shipping Delivery:
Our goal is to process all orders within 24 hours of receipt.

Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM - 3:30PM EST, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within one business day.

Shipping Duties:
The reseller is responsible for all applicable import duty or custom expense. Please verify with your customs before making purchase.

Undelivered Package:
If the address you provided us on your P/O is undeliverable; we may contact you to verify the address for reshipment. However, you are responsible for the shipping charges, any duties, taxes and/or customs charges that are incurred on the package for both the original and the re-delivered shipment or returned.

Shipping Cost:
We will ship your orders via UPS: Ground, 2nd Day Air, 3 Day, Next Day Air Service or for international orders: UPS Standard/ UPS Express. The cost of shipping can be predetermined by your sales rep. Please submit your request in writing via email which includes the destination email, part number(s), quantity, and service desired. Or you may request a Performa Invoice from our order management department.

If there is no shipping service preference indicated on your purchase order, or “Best Way” is noted, your order will ship via UPS Ground.

Can I use my own freight account?
We are able to utilize your company or end user’s account with UPS or FedEx. To do so, we ask that you indicate this on your purchase order paperwork.

Where am I able to ship my order to?
1SourceVideo currently caters to markets in North and South America. Products that ship from US to Canadian or South American addresses are subject to brokerage and duty fees.

Where will my order ship from?
1SourceVideo’s Warehouse is located in the state of New Jersey.

Can I ship C.O.D. or to a P.O. Box?
Yes you may ship via COD by indicating this preference in the payment terms section of your purchase order, as long as your account is in good standing. However we will not drop ship to your end user if you are using this service and a physical street address will be required for delivery.

Unfortunately, UPS and/or FedEx do not ship to P.O. Boxes.

Can you ship to APO addresses?
Yes, please note that in order to prevent any delays in delivery, Please indicate the Physical Address, Phone Number, and all pertinent information in the address field such as: P/O number.

Can you Drop Ship/ Blind Drop Ship to my client?
Yes, we can blind drop ship to your end user with our blind packing slip. Or you can forward your own packing slip and we can insert it with the package as a convenience. Please Note: “Drop Shipments” are only possible for resellers with credit terms or resellers, which have paid in advance, and advanced payments have cleared. All Drop Shipments must include the Phone Number of the recipient. Any fees associated with an incorrect address, provided by a reseller, will be charged to the reseller.

How long does it take for you to ship my order?
Although every effort is made to process and ship your order within the same day your order is placed, the shipping time is dependent on stock availability. If an out-of-stock or back-order situation arises, we will advise as soon as possible and the products that are on backorder status will not be invoiced until they are ready to ship.

Tracking Your Packages:
You will receive one or more tracking numbers on the confirmation e-mail/invoice we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:

UPS

Package tracking: www.ups.com/tracking/tracking.html

U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com.

Federal Express

Package tracking: www.fedex.com/us/tracking/

U.S. customer service: (800) GoFedEx or (800) 463-3339