1 Source Video - Returns and Replacements
Whether opened or unopened, software MAY NOT be returned. Any defect issues or concerns, must be directed to the manufacturer
Unopened Products (Not Software):
Unopened products can be returned up to 30 days from the date of invoice. Products returned 1-10 days from the date of invoice will be issued a credit for the full amount of the purchase (less any credit card fees), to be held on account or refunded upon request. Products returned 11-30 days from the date of invoice will be credited the full price of purchase (less any credit card fees), to be held on your account for future purchases.
Opened BlackMagic Design Products:
Opened products can be returned up to 10 days from date of invoice. Products that are opened must be returned within 10 days in order to receive credit on your account, less a 10% restocking fee and credit card fees. No refund will be given for opened product of any kind.
Opened Other Manufacturer Products:
All other manufacturer products must be handled by the manufacturer DIRECTLY. We will be happy to supply you with the manufacturer contact information if necessary.
All defective products are to be returned directly to the manufacturer. Most manufacturers request that the customer speak with a Technical Support Representative to determine that the stated product is truly defective. Once a product is deemed defective by the manufacturer, the Manufacturer will issue the Customer/ Dealer an RMA Number. All shipments for defective product should be sent directly to the manufacturer.
All return requests for Non Defective products are processed through the 1 Source Video RMA department. If you have a return issue, please contact the RMA department at firstname.lastname@example.org. Upon doing so, an RMA request form will be issued and the RMA request will be researched based upon information provided. If approved, and RMA number will be issued. Return shipments will not be accepted without an authorized RMA#. Apart from the required contacts, please provide us with a list of your employees that will need up to date product information, pricing and promotional material from 1 Source Video.